Our Office

Office Policies

Appointments

Appointments can be made by calling our office during normal business hours. 

Our Office opens Mon. through Thurs. from 8:30 am and close at 5:00 pm, and on Friday 8:30 am and close at 12:00 pm.  We do not close the office during lunch hours.  We have a full service in-house lab, through LabCorp.  If you need to have a lab test done, we are able to perform lab tests at any time during office ours. We are limited only to labwork ordered by Dr. Rachel Petersen.

We try and book your appointment as soon as possible.  We often have cancellations and we try to move patients up if possible.  Please make sure that when you make your appointment that you provide us with good contact information so that we can reach you if we can see you sooner.   We will also use this contact information to call and remind you of your appointment.  

After Hours & Emergency Care

If you are experiencing an emergency, dial 911 or head to the nearest emergency room.  For after hours calls we have an anwering service that can connect you with the On-Call physician.

Prescription Renewals

Prescriptions are renewed during normal office hours only. In some instances, we may require that the patient be seen in our office prior to medication renewal.  At times the pharmacy will offer to contact the office to renew your medications.  Should you need a refill, please call the office instead.   Please allow 24-hours for us to get your prescription refilled.  We are unable to provide prescription refills after hours or on weekends.  We do try very hard to help you maintain your prescriptions.

Financial

All office visits are payable at the time of service. We accept cash, checks, and most major credit cards and debit cards. Please contact our billing office and speak with Retina should you have any financial questions or concerns.  We now offer Secure ON-LINE BILL PAY. Copy and paste the link https://navicurepayments.com/drphsv/pay  for easy access to pay on your account.

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